Effective Date: 2025/07/14

Thank you for shopping with Phoenix Tech Mart. We offer a wide range of electronics and gadgets. Please review our refund and return policy below.

Order Cancellations

Orders can be canceled within 12 hours of placement. After this window, processing and shipment begin, and we cannot accept cancellations.

Returns & Refunds

  • You may return unopened and unused items within 7 days of delivery. Returns must be in original packaging with all accessories.
  • Refunds will be issued to the original payment method once the returned item is inspected and approved.

Non-Returnable Items

  • Opened software packages
  • items with visible damage caused by misuse
  • Products past the return window
  • Gift cards or digital codes

Return Shipping

Customers are responsible for return shipping unless the product is defective or an incorrect item was delivered.

Processing Time

Refunds are processed within 7–10 business days after inspection.

Contact Us

support@phoenixtechmart.com
+94 011 4463 665